BEGIN:VCALENDAR VERSION:2.0 PRODID:-//PYVOBJECT//NONSGML Version 1//EN BEGIN:VTIMEZONE TZID:Europe/London BEGIN:STANDARD DTSTART:20001029T020000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=10 TZNAME:GMT TZOFFSETFROM:+0100 TZOFFSETTO:+0000 END:STANDARD BEGIN:DAYLIGHT DTSTART:20000326T010000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=3 TZNAME:BST TZOFFSETFROM:+0000 TZOFFSETTO:+0100 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT UID:20260710T130126Z - 35717@ea26ef6c5ad7 DTSTART;TZID=Europe/London:20231026T103000 DTEND;TZID=Europe/London:20231026T123000 CREATED:20260710T130126Z DESCRIPTION:Managing difficult people and conversatio ns\nRequirements We use Zoom for our training courses. You will need t o download the Zoom application if you haven’t used it before https://bi t.ly/3DeEeT5 If it has been a while since you last used Zoom\, it’s reco mmended that you log in early as there may be automatic Zoom updates that will delay your entry to the course. You will need a device that has a cam era and a microphone. Minimum system requirements can be found here https: //bit.ly/3Fj19uD Please name yourself appropriately so you can easily be i dentified by the trainer. You can find out how to do this here https://bit .ly/3cj2jKi Important note: Our online training is live and interactive\, you must be in a place where you can do this safely. Driving whilst attend ing our online training will result in you being removed and your council will be charged the full cost of the course. To go back to the course desc ription or to view more dates\, please click on the button below. Click he re Training & Events: Terms and Conditions Terms and Conditions Cancellati on Policy Health and Safety Safeguarding DTSTAMP:20260710T130126Z LOCATION:Breakthrough Communications Zoom Room\, Zoom Link: https://us02web .zoom.us/j/83333479060\, Meeting ID: 833 3347 9060\, Passcode: Not require d SUMMARY:Managing difficult people and conversations END:VEVENT END:VCALENDAR