BEGIN:VCALENDAR VERSION:2.0 PRODID:-//PYVOBJECT//NONSGML Version 1//EN BEGIN:VTIMEZONE TZID:Europe/London BEGIN:STANDARD DTSTART:20001029T020000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=10 TZNAME:GMT TZOFFSETFROM:+0100 TZOFFSETTO:+0000 END:STANDARD BEGIN:DAYLIGHT DTSTART:20000326T010000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=3 TZNAME:BST TZOFFSETFROM:+0000 TZOFFSETTO:+0100 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT UID:20260710T130818Z - 45594@ea26ef6c5ad7 DTSTART;TZID=Europe/London:20240910T130000 DTEND;TZID=Europe/London:20240910T150000 CREATED:20260710T130818Z DESCRIPTION:Dealing with difficult people and co nversations\nTo go back to the course description or to view more date s\, please click on the button below. Click here Requirements We use Zoom for our training courses. You will need to download the Zoom application i f you haven’t used it before https://bit.ly/3DeEeT5 If it has been a whi le since you last used Zoom\, it’s recommended that you log in early as there may be automatic Zoom updates that will delay your entry to the cour se. You will need a device that has a camera and a microphone. Minimum sys tem requirements can be found here https://bit.ly/3Fj19uD Please name your self appropriately so you can easily be identified by the trainer. You can find out how to do this here https://bit.ly/3cj2jKi Important note: Our o nline training is live and interactive\, you must be in a place where you can do this safely. Driving whilst attending our online training will resu lt in you being removed and your council will be charged the full cost of the course. Training & Events: Terms and Conditions Terms and Conditions C ancellation Policy Health and Safety Safeguarding DTSTAMP:20260710T130818Z LOCATION:Breakthrough Communications Zoom Room\, Zoom Link: https://us02web .zoom.us/j/83333479060\, Meeting ID: 833 3347 9060\, Passcode: Not require d SUMMARY:Dealing with difficult people and conversations END:VEVENT END:VCALENDAR